满意度调查表

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Accessibility of our Website Your main information area of interest □Excellent □Very good □good □fair □poor □very poor □Disappointing □down light □high bay □flood light □tunnel light □garden light □spot light □Bulb □tube Adequacy of the information provided Helpfulness of the information provided

About our products □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing How frequent do you purchase products from Total? Total products that you purchase most frequently (Hold down \"control\" to select more than one product) * Place where you purchase Total products most frequently * Name of outlet where you purchase Total products most frequently Range of Total's products Quality of Total Products Pricing of Total's products □Daily □weekly □monthly □never □Jewellery packaging □Jewellery display □Watch packaging □humidor □gift box □others □Excellent □Very good □good □fair □poor □very poor □ Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □ very Expensive □Expensive □Somewhat Expensive □fair □Somewhat inexpensive □inexpensive □very inexpensive Based on your last experience with Total products, would you purchase products again from Total?

□Yes □No □Maybe About our services

How quickly we answer the phone How we answer the phone The accuracy and honesty of the information we supply you with How you find our customer services Our reliability to call you back when we say we will The level of service that you receive from our service stations Helpfulness of our service station staff Our ability to meet your orders/requirements Timeliness of our deliveries Our complaint handling system Condition of our service stations Condition of our service station equipment □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing □Excellent □Very good □good □fair □poor □very poor □Disappointing Base on your last experience with our □Yes □No □Maybe services, would you purchase products/services again from Total?

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